Last Updated: September 1, 2025
Orders and Products
Q: How do I place an order?
A: Add items to your cart, then follow the checkout process.
Q: Can I cancel my order?
A: No, orders cannot be canceled once placed, as they go immediately into the fulfillment process.
Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide. Customs fees or import taxes may apply and are the responsibility of the customer.
Q: How long will my order take?
A: Processing usually takes 2 to 5 business days, plus shipping time depending on destination.
Returns and Refunds
Q: Can I return an item?
A: Yes, within 30 days if unused and in its original packaging. See our Returns & Refunds Policy for full details.
Q: How long do refunds take?
A: Typically 5 to 10 business days once processed.
Accounts and Support
Q: Do I need an account to order?
A: No, but creating one lets you track orders, view history, and save preferences.
Q: How do I contact customer service?
A: You can reach us anytime at hello@wonkybotshop.com.
Contact
For additional questions, contact us here.