We want you to enjoy every purchase from Wonkybot Shop. If there’s a problem with your order, we’re here to help. This policy explains how returns, replacements, and refunds are handled for official Wonkybot merchandise.
Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or contains a printing error, please contact us within 30 days of receiving your order.
If a package is lost in transit, please notify us within 30 days of the estimated delivery date.
If the issue is determined to be our error, we’ll cover the cost of a replacement or other appropriate resolution.
Reporting an Issue
If you experience a problem with your order, please contact us through our Contact page and include your order number along with a description of the issue. Photos of damaged or defective items may be requested to help us resolve your claim as quickly as possible.
Returns
If a return is approved, we’ll provide instructions for returning your item.
Please use only the return address provided in those instructions. Returns sent to any other address may not be processed, and any associated shipping costs may become the responsibility of the customer.
Unclaimed returns may be donated to charity after 30 days.
Incorrect or Insufficient Shipping Addresses
If an order is returned because an incorrect or incomplete shipping address was provided, the customer is responsible for any additional shipping charges required to resend the package after the address has been corrected.
Unclaimed Packages
Packages that are not claimed and are returned to our fulfillment facility may require additional shipping charges before they can be resent.
Health & Hygiene Products
Certain products, including sealed face masks and other items that cannot be safely resold for health or hygiene reasons, are not eligible for return. Any returned items of this nature will be properly disposed of.
Buyer’s Remorse & Exchanges
Except where required by applicable law, we do not offer refunds for buyer’s remorse.
Requests for exchanges, including different sizes or similar product changes, are evaluated on a case-by-case basis.
Customers in Brazil
Customers residing in Brazil may request a return within 7 days of receiving their order in accordance with local consumer protection laws.
Please contact Customer Support and include a photo of the item. Requests will be reviewed to confirm the product has not been used or damaged before a refund is processed.
European Union Customers
For customers within the European Union, certain products are not eligible for return, including:
- Made-to-order or personalized products.
- Sealed goods that have been opened after delivery and cannot be returned for health or hygiene reasons.
We reserve the right to refuse returns that do not meet the conditions outlined in this policy or where misuse of the return process is suspected.
Need Assistance?
If you have any questions about this Returns & Refunds Policy or need assistance with your order, please visit our Contact page. Our customer support team will be happy to assist you.